Apple in a record sent to service providers this week confirmed ongoing reports of “popping” or “clicking” noises emanating from new 16-inch MacBook Pro models, saying the issue comes from a software bug that will be fixed in a future MacOS update.
As indicated by an internal memo got by MacRumors, Apple is investigating a fix to the software related issue. As such, repair personnel are advised to refrain from setting up service appointments or replacing affected MacBook Pros.
“When using Final Cut Pro X, Logic Pro X, QuickTime Player, Music, Movies, or different applications to play sound, clients may hear a pop originate from the speakers after playback has finished,” the document reads. “Apple is examining the issue. A fix is planned in future software updates. Do not set up service, or replace the user’s computer, as this is a software-related issue.”
A growing number of clients have announced hearing “popping” or “clicking” sounds from the 16-inch MacBook Pro’s speakers since the new laptop launched in November, with clients detailing the issue in the Apple Support pages forum entry, on YouTube and across social media.
As a rule, the variant sounds are heard when stopping or scrubbing through sound and video documents, however shutting a media playback application may likewise trigger the clamor.
Past Apple notebooks have experienced comparative issues, including the 2016 MacBook Pro with Touch Bar. In 2017, few clients announced hearing a “pinging” or “popping” noise originating from inside the body during periods of heavy use.
Comparative sounds caused caution for MacBook Pro owners in 2016. One of the earliest recorded occasions of MacBook Pro “popping” can be followed back to 2007, when the issue provoked Apple to release an update to its then-current OS X Tiger operating system.
While it has seemingly narrowed down the latest problem to software, Apple did not provide repair facilities an estimated timeline on a planned fix.